Hospitals frequently tout that they are doing everything possible to better serve patients.
Riverside Health Care Facilities, Inc. here is proving it.
Riverside is one of a select group of hospitals from across Canada and the United States that has been named an OR Benchmarks Collaborative (ORBC) top performer by McKesson and OR Manager.
Riverside was recognized as the best overall performer, Canadian Non-Academic Hospital, by turning in stellar results on 15 metrics that assess operating room performance in five key areas: start time, accuracy, case time effectiveness, turnover, and scheduling accuracy and utilization.
“Receiving this award is a true honour for us because we are being recognized for all of the hard work that our operating room staff members do to provide a better patient care experience,” said Riverside president and CEO Wayne Woods.
“And the recognition is based on objective verifiable data,” he noted.
“So we are not just claiming that we serve patients better–we’re proving it,” he stressed.
The ORBC provides monthly trend data on key performance indicators.
At Riverside, operating room staff members enter information and access both internal and national trends through an online dashboard with multiple options for generating and accessing data based upon various factors such as procedure or surgeon.
This service also enables Riverside’s operating room manager to measure performance by making comparisons to similar organizations and establishing performance improvement goals.
By doing so, Riverside continually strives to develop performance improvement programs, establish best practices, and raise the bar on specific operating room performance measures.
“Making improvements is good for everyone involved: the surgeons, our staff members, and, most importantly, our patients,” said Cindy Cole, director of surgical services.
“With an operating room that runs more effectively, we are able to provide needed surgeries to patients in a timely manner.
“And our doctors and other team members can zero in on providing the best clinical care,” Cole added.
“Our struggling economy, coupled with the push to reduce errors and improve outcomes, makes it impossible for health care organizations to settle for the status quo,” stressed Connie Moser, vice-president of Performance Management Solutions, McKesson Provider Technologies.
“Instead, they must do everything they can to improve performance.
“The organizations that we are honouring with this award demonstrate just how operating rooms can empower and lift their performance improvement programs beyond the ordinary,” Moser explained.
Representatives from McKesson Canada will be in town for an award presentation tomorrow (Nov. 24) at 11:30 a.m. in the cafeteria at La Verendrye Hospital.
Everyone is welcome to attend.