Riverside Healthcare activates pandemic plan

Press Release

Riverside’s Emergency Planning Team activated its pandemic plan last week in response to COVID-19 and is taking increased precautions to ensure the safety of our patients, residents, clients, staff, professional staff and volunteers.
While the risk of contracting COVID-19 remains low, we are taking increased precautions as a preventative measure.

Screening Procedures
All Riverside locations have implemented mandatory screening procedures.
Anyone entering a Riverside location will be asked a series of screening questions.
Please be aware this may cause some time delays.
As of Monday, March 16 Riverside Health Care is taking the following temporary measures:
Hospital & LTC Services
Long Term Care – Fort Frances, Emo and Rainy River

· Visitor Restrictions – Only essential visitors (exception – dying or critically ill resident).

Hospital Acute (inpatients) – Fort Frances, Emo and Rainy River

· Visitor Restrictions – Only essential visitors (exception – dying or critically ill patient or 1 pediatric/obstetrical support).
Emo Health Centre
· Urgent Care Clinic closed.
Emergency Departments – Fort Frances and Rainy River
· Visitor Restrictions – Only essential visitors (exceptions – dying or critically ill patient, 1 pediatric support).
Entrance – La Verendrye General Hospital
· Front street doors open 6am to 4pm daily. After 4pm essential visitors and patients must enter the building via the emergency entrance.
Entrance – Rainy River Health Centre
· Main entrance to be used for long term care only.
· Rear entrance to be used for emergency and acute services.

Cancelled or Postponed Elective & Non-Emergent Services

· Elective procedures (Pre booked cancer related excisions are not cancelled)
· Outpatient Physiotherapy (La Verendrye General Hospital only)
· Outpatient Occupational Therapy
· Outpatient Speech-Language Pathology
· Breast Health Program & Education
· Colorectal Cancer Screening
· Cardiac Stress Testing
· Visiting Specialist Clinic
· Stroke Prevention Clinic & Programming
· Clinical Nutrition/Dietitian
· Club Day Away (Rainycrest)
· Pastoral Care

Supportive Housing – Front Street Location
· Visitor Restrictions – Only essential visitors (dying or critically ill clients).
· Front Street Manor – Nelson House – Church Street Complex – 8th Street Complex
Community Counselling (Mental Health & Addictions)
· When possible telephone appointments will be held with clients.
· Clients attending session in person at Community Counselling must use the garage entrance off of Sinclair Street.
Diabetes Education and Management Centre
· All appointments will be performed over the phone or rescheduled unless deemed critical.
· All users will be pre-screened via telephone by driver.
Meals- On-Wheels
· Service continues across the district with additional screening processes in place.

Patients will be contacted by Riverside staff to cancel appointments and/or procedures. If you are not contacted, please present as scheduled.
However, if you wish to electively cancel an appointment and/or procedure feel free to contact the department.

“At Riverside, our team is remaining vigilant, recognizing that a highly proactive approach is central to mitigating the risk of COVID-19. We appreciate the support of patients, residents, clients, families and the public as we implement these increased measures.” said President and CEO, Henry Gauthier.

If you are concerned you have COVID-19, Riverside recommends you contact the Northwestern Public Health Unit at 1-807-468-7109 or call Telehealth Ontario at 1-866-797-0000.
For information regarding COVID-19, visit the Canada.ca