By Times Staff
UPDATE: (2:40 p.m., Thursday, November 20, 2025) Riverside Health Care has announced the Code Grey at its facilities has been ended with the restoration of telephone service.
Riverside said that technicians had completed the necessary repairs, and all incoming, outgoing and internal phone lines are operating normally.
“We extend our sincere appreciation to our dedicated staff – from the teams who worked diligently to
help restore service, to the front-line staff who managed backup communication protocols, and to
everyone in between who helped maintain operations throughout the disruption,” Riverside said in the statement announcing the restoration of service.
“Their coordinated efforts ensured continuity of care across our system. We would also like to thank our community for their patience and understanding during this outage. The safety and well-being of those we serve, along with the safety of our team members, remain our highest priority.”
Original story below:
Riverside Health Care has shared that its facilities are currently experiencing a system-wide telephone service outage.
In a press release sent out late this afternoon, Tuesday, November 19, 2025, the organization said all Riverside facilities in its network are experiencing the telephone service outage, and it has implemented a Code Grey – Infrastructure Failure, which signifies the organization is “responding to a disruption affecting essential systems required for operations.”
Riverside said in the release that all of its sites have activated backup communication protocols, and that its internal emergency planning teams are operating under Code Grey procedures.
“This outage is causing intermittent disruptions across all incoming, outgoing and internal phone lines,” Riverside said.
“Technicians are on site and actively working with our teams to resolve the issue.”
Riverside said the intermittent service disruptions are expected to continue into Thursday, November 20.
“We will continue to provide updates as information becomes available,” the organization said.
We ask for your continued patience and understanding as we work through this issue. Please be assured that the safety of those we serve and our team members remains our top priority throughout this disruption.”
Anyone experiencing a medical emergency is asked to continue to call 911.
