Due to the rapidly changing coronavirus (COVID-19) situation, the Nor-West Animal Clinic has implemented several precautionary measures to safeguard our staff, veterinarians, technicians, clients and the community.
“First and foremost, we hope that your family and pets are remaining safe and healthy.” said Dr. Dan Pierroz. At this time there is no evidence that pets become ill with COVID-19. The Nor-West Animal Clinic will remain open with regular business hours, along with regular 24-hour emergency service for both small and large animals.
Our goal is to operate as normal as possible, however we are making imperative adjustments at the clinic:
- Where possible we ask that only one person accompany pets to their appointment. This request does not apply to compassionate circumstances.
- Routine procedures including wellness examinations, vaccinations, nail trims and elective surgeries may be rescheduled by our staff to encourage social distancing and limit the number of people in the facility at one time. Please assist us by contacting the clinic if you do not plan on arriving for your scheduled appointment time.
- If you wish to remain in your car prior to your appointment to avoid the waiting area/lobby, please call us when you are in the parking lot and we will be happy to check you in and call you back when the appointment room is available.
- If your pet requires emergency care and you are ill or in self-isolation, please arrange for a friend or healthy family member to accompany your pet and inform the clinic of this change.
- When possible please phone ahead to order any medications or food so we can have them ready for you to minimize wait time. You can arrange payments and e-transfers prior to pick-up. If you do not wish to enter the clinic, we will gladly accommodate delivering your pets’ medication/food to your car.
- We are regularly disinfecting and cleaning high-touch areas in addition to our existing high standard of cleaning practice.
- We kindly ask all humans who are displaying fever or respiratory signs of COVID-19, and those who have been ordered to self-isolate to cancel their appointments and refrain from entering the clinic.
We understand this is an incredibly challenging time for all. While managing your own anxiety we remind the public that both marijuana and chocolate are highly toxic to your pets. This is uncharted territory for everyone. We thank you for your patience as we work through this time together while trying to protect the community, our staff, and still care for your animal companions.
“We value your trust and confidence in choosing us to care for your animal health needs, and we want you to know that we are taking precautions to do our part to mitigate this outbreak. The health and well-being of your pets is just as important to us as the health and well-being of the people around them,” added Dr. Pierroz.
