Customer service challenge planned again

FORT FRANCES—Want to know what level of customer service your business is providing? About how and where you can make any improvements in that area?
For a fourth year, the Rainy River Future Development Corp. is looking for participants for its customer service challenge—and interested businesses can sign up now.
Program co-ordinator Crystal Godbout said businesses must sign themselves up. Then shortly after being contacted by the RRFDC, they will “mystery shopped” by a confidential, independent committee.
Godbout said the mystery shopping will take place in March and April. Each business gets shopped three different times by three different people.
These shoppers rate the businesses’ customer service using standardized forms which are revised each year, added Godbout.
After the RRFDC gets those forms back, it will tally them up, review comments, and then pick the top 10 from across the district, also noting honourable mentions, Godbout said.
The winners likely will be announced in May—possibly during a Chamber of Commerce mix-and-mingle as they were last year.
Godbout said all the participants—regardless of how they do—eventually will get access to their performance evaluations so they can find out where their strengths and weaknesses lie when it comes to serving customers.
This challenge is free to all businesses in Rainy River District, no matter how big or small, noted Godbout.
While the RRFDC would like to see businesses that haven’t participated in the past, she noted some sign up year after year to keep tabs on the quality of their customer service—and this, too, is encouraged.
“Hopefully, we’ll have lots of businesses sign up,” Godbout remarked. “If you’re out sometime in a district business and you think they have great customer service, you should encourage them to sign up for it so they can be recognized across the district.”
The deadline to enter the challenge is March 2. Once signed up, participants will receive an information package further detailing the program.
To sign up, contact the RRFDC at 274-3276.
A total of 38 businesses from across the district participated in the program last year.