Canada Post working to get delivery on track

Duane Hicks

Some local residents have seen far less frequent mail deliveries this winter–sometimes waiting more than a week to get mail–but Canada Post said it’s trying to remedy the situation.
“The winter weather has been difficult on our employees. We’ve had days where we weren’t able to deliver and . . . we’ve had some injuries,” Canada Post’s media relations told the Times.
“We have plans in place using all available resources and are currently hiring to bring on additional help,” it noted.
“We have put in interim measures to provide regular service ensuring that nobody goes without mail for more than a day [weather permitting].”
Canada Post said if a customer feels they have not received mail for an extended period of time, they can contact customer service at 1-800-267-1177.
It noted mail also is available to be picked up at the Fort Frances depot, located at 301 Scott St., on Monday to Friday from 8:30 a.m.-5 p.m.
Customers are required to show government I.D. to pick up their mail.
Times’ office manager Linda Plumridge, who also is a Colonization Road West resident, said the infrequent deliveries have been very frustrating.
From a business perspective, Plumridge noted she has some subscribers who get their editions of the Fort Frances Times via mail.
While Times’ staff deliver the weekly paper to the post office usually by around 2 p.m. each Wednesday, it normally gets delivered the next day.
But with delays this winter, these Times’ customers sometimes have not gotten their Wednesday paper until a week later.
“We have had mail subscribers for the Fort Frances Times comment on how long it takes to get the paper,” Plumridge lamented.
“That affects my business,” she stressed, noting one customer has cancelled their newspaper subscription because of the lateness of mail delivery.
Two others have told the Times that they were told by the post office that the fact they got two papers delivered late on the same day was the Times’ fault, which is not true.
Speaking as a resident, Plumridge pointed out flyers that were supposed to be delivered by the postal service to her home on a Friday are not being delivered until the following week, meaning she would be unaware of any weekend shopping deals for those particular businesses.
The content of timely periodicals, such as magazines, which arrive late are dated by the time she gets them.
Plumridge added it’s also tax time, when people expect receipts, RRSP assessments, and other such documents in their mailbox so they file with the CRA.
To compound the problem, she is receiving mail for not only her household but two other family members.
“I had a stack of 20 things in the mailbox [last Thursday],” Plumridge remarked.
Plumridge said she hopes Canada Post “gets it figured out.”
“I understand this problem. Everybody in Fort Frances and the district has a hard time employing people,” she remarked.
“We know from the amount of jobs we have had advertised in the paper.
“But if I could have gotten mail twice a week, it would have been nice,” Plumridge added.
“The last time I got it [before last Thursday] was 11 days ago.”
Harold Huntley, who also lives on Colonization Road West, wished residents would have been officially informed about any delays.
“Well, since my mailbox is about a block away from my house I usually only go for mail Monday, Wednesday and Friday. According to my calculations, for the last three weeks, our little community mailbox has been serviced once a week,” he said.
“It would be nice if we were told this was happening because that means any outgoing mail, and community mailboxes have mail pick-up as well as drop-off, is only being picked up once a week, too,” added Huntley.
“So anyone mailing a cheque to pay their municipal taxes better allow at least a week lead time or they’ll have a late payment and be charged accordingly,” he noted.