the OPP
The OPP is reminding the public about important but simple steps they can take to avoid what commonly is referred to as 9-1-1 “pocket dials.”
A “pocket dial” occurs when a cellular phone stored in an insecure fashion, in places such as pockets, handbags, and backpacks, inadvertently place calls while being tossed about.
OPP Provincial Communications Centres (PCC) continue to see far too many pocket dials.
These calls unnecessarily tie up 9-1-1 lines and can result in delayed response for people who are dealing with real emergencies and need immediate assistance from police, fire, or medical personnel.
To prevent a cellular phone from pocket dialling, keep it in a holster that’s designed for that specific cellular phone. If you don’t have a holster, make sure to lock your device’s keypad.
Since some cellular phones allow 9-1-1 to be dialled even with a locked keypad, it is important to read your user manual or contact your cellular phone service provider to find out what other features are available to prevent pocket dials.
The OPP also is reminding the public that if a cellphone does accidentally dial 9-1-1, the wrong thing to do is hang up.
When PCC operators receive 9-1-1 calls that result in the caller hanging up, they are required to make call-backs to ascertain whether the call is legitimate or accidental while also dispatching an officer to attend to confirm the caller’s safety when locations are identifiable.
It is important, therefore, to stay on the line and tell the PCC operator what happened.
The OPP is relying on the public to take these important steps to avoid pocket dials so that 9-1-1 lines can be available to those who need them.
