Jacklynne Faragher-Guimond
Dear editor:
Remember when a “menu” was something one drooled over while deciding what to order for dinner?
Today, the world of technology uses that word (menu) on electronic devices, supposedly to be helpful.
I am all for “helpful” and I have practised patience many times while waiting for a business call to be transferred to the proper site.
However, when I am experiencing severe pain and trying to reach a medical facility, I have little or no respect for the “menu” system.
Hearing a voicemail such as “Our office hours are from 8:30 a.m.-5 p.m.” is redundant when it is currently 8:45 a.m. and no one is responding to my third prompt.
“If this is an emergency, hang up and call 9-1-1!” Not an emergency level yet but soon may become one at this rate.
I am appreciative of our health system even with its imperfections. But in times of distress, one becomes painfully aware of what needs changing–namely the need for a live person to respond to direct the caller to the help she/he needs.
Out of curiosity, I called the animal clinic and an actual human person answered on the second ring!
Sincerely
Jacklynne
Faragher-Guimond
Fort Frances, Ont.
