With passenger volumes up by two per cent from 2023, the Thunder Bay International Airport is currently sitting at 88 per cent of pre-COVID-19 levels.
Graham Ingham, the airport’s chief executive officer, called the number “average,” but said they are nowhere close to exceeding pre-COVID-19 passenger volumes.
“Revenue and passenger service volumes showed positive trends, reflecting the airport’s strong performance and increased regional connectivity,” Ingham said. “Higher passenger traffic underscored the growing demand for services, creating opportunities to expand routes and improve the overall passenger experience.”
He noted that service in 2024 was “pretty strong” with a total of seven airlines stopping in Thunder Bay. Flair Airlines extended their summer seasonal flying until the end of October.
“WestJet’s Calgary service did exceptionally well with flights up to five times per week and extending until the end of October as well,” he said, adding there was no lost service from 2023.
Strategic business plan
The development of a new three-year strategic business plan was a critical achievement for the airport. Ingham noted that this comprehensive plan outlined key goals for business development, operational excellence, environmental sustainability, community leadership, and a commitment to investing in Thunder Bay’s workforce.
“These accomplishments were a testament to the airport’s resilience, effective leadership, and proactive approach to challenges, setting a solid foundation for continued growth and success in the years to come,” he said.
Developments unfold
Through 2024, the airport saw many improvements, new infrastructure and equipment procurement.
Among the developments were the installation of new restrooms, improvements in the international arrivals area, a technology software upgrade for the parking lot, the painting and modernizing of exterior posts and framing, new technology upgrades to elevators and the replacement of boilers, chillers and cooling towers.
The appointment of Ingham as the chief executive officer has brought fresh leadership and vision to the airport’s operations.
The smooth transition involved aligning the team with new strategic goals and objectives, ensuring a seamless shift in leadership.
On horizon
In 2025, Ingham said the airport’s goals will focus on strategic growth, sustainability, and community engagement.
“Our key objectives include expanding air service routes, enhancing infrastructure, fostering partnerships with Indigenous communities, and promoting environmental stewardship with measurable carbon reduction goals,” he said.
By investing in employee training and development, he said the airport ensures a skilled, motivated team to support long-term success. In driving economic development and building strong community ties, the airport aims to solidify its position as Northern Ontario’s premier aviation hub, supporting regional prosperity and a sustainable future.
