Some door-to-door sales to be banned

Press Release

Starting March 1, Ontario will ban unsolicited, door-to-door sales of certain household appliances to better protect consumers from aggressive and misleading contracting at home.
Businesses only will be able to enter into a contract in the consumer’s home if the consumer has contacted the business ahead of time and invited them into their home for the purpose of entering into a contract.
Contracts that are in violation of the new rules relating to door-to-door contract solicitation will be considered void, and consumers will be able to keep the goods and services with no obligations.
The new rules will apply to air cleaners, air conditioners, air purifiers, duct cleaning services, and furnaces.
Also affected are water filters, water heaters, water purifiers, water softeners, and water treatment devices, along with bundles of these goods and services.
In addition, businesses will be required to keep a record of how contact with the consumer entering the contract was made.
As well, all contracts signed in the home for these goods and services also will have a 10-day cooling-off period, allowing consumers to cancel the contract for any reason without penalty.
Door-to-door contracts have been among the top complaints received by the Ministry of Government and Consumer Services.
Ontario is the second province to restrict door-to-door solicitation and contracts.
If a consumer calls for a repair, maintenance, or any other reason, businesses only will be allowed to leave information about the products and services they offer, unless the business has a written contract in place with the consumer and secures the consumer’s approval in advance of the visit to solicit a contract for the restricted goods or services.
Businesses will need to keep a record of how contact with the consumer was made and provide consumers with clear information about their rights.